Shopify SaaS Technical Support Platform

Software Development

Timeline

2019 – 2022

Skills

Shopify API Debugging, HTML/CSS Error Fixing, Browser Console Analysis, Jira, Knowledge Base Documentation

Project Overview

Provided technical support for a Shopify SaaS application, resolving 1,500+ technical tickets, debugging storefront bugs, and onboarding 200+ clients with personalized training. Authored FAQs and guides to reduce redundant queries.

Results

  • Maintained 98% issue resolution accuracy.

  • Reduced redundant support tickets by 20%.

  • Enhanced platform stability across six theme versions.