about me
Seamless Events, Lasting Impressions
As a UX designer, I focus on creating intuitive, user-centered designs that solve real-world problems. With a passion for research and a keen eye for detail, I craft seamless digital experiences that engage and delight users. I work closely with cross-functional teams, ensuring the design process aligns with business goals and user needs. My expertise includes wireframing, prototyping, and usability testing, enabling me to transform complex ideas into accessible, user-friendly interfaces. Driven by creativity and empathy, I constantly seek opportunities to learn, grow, and innovate in the ever-evolving field of UX design.
skills
my skillset
SQL Database Management
Shopify Web Customization
HTML/CSS Debugging
Technical Troubleshooting & Diagnostics
CMS & Web Administration
Jira & Ticketing Systems
education
Bachelor of Engineering – Electrical and Electronics Engineering
University of Asia Pacific, Dhaka, Bangladesh
2011 – 2015
Master of Engineering – Mining & Mineral Engineering
Laurentian University, Sudbury
2024 – 2025
experience
Telecom Network Deployment & Maintenance
Network Engineer
2015 – 2016
Key Responsibilities:-
Installed and configured 2G/3G/LTE equipment at 50+ sites, diagnosed and resolved BTS/RF faults, managed BTS swap projects, and conducted compliance audits ensuring 100% adherence to standards.
CMS Optimization & Website Management
Web Administration Manager
2016 – 2019
Key Responsibilities:-
Managed CMS operations for five websites, improved load speed by 30%, implemented SEO strategies increasing organic traffic by 20%, and ensured 99.9% uptime through proactive monitoring.
SaaS Technical Support & Client Onboarding
Technical Support Engineer (Shopify SaaS Application)
2019 – 2022
Key Responsibilities:-
Resolved 1,500+ technical tickets with 98% accuracy, onboarded 200+ clients, debugged storefront issues across multiple theme versions, and authored documentation reducing repetitive queries by 20%.
Product Personalization & Workflow Automation
E-commerce Product Customization Specialist
2021 – 2024
Key Responsibilities:-
Customized and launched 150+ personalized products on Shopify, automated bulk uploads, optimized preview rendering, and streamlined variant-based customization workflows. Reduced template errors by 20% and manual revisions by 30%, improving order accuracy and customer satisfaction.
